Air Source & Ground Source Heat Pump Installations in Norfolk & Suffolk

REN Servicing Ltd provides air source and ground source heat pump installations across Norfolk and Suffolk. Based in Long Stratton, near Norwich, we help homeowners switch to efficient, low-carbon heating with clear advice, professional installation and ongoing support from a local team.

From the initial survey through to installation, commissioning and aftercare, we make the process straightforward, helping you choose the right heat pump system for your home, budget and long-term heating needs.

We help our customers take advantage of the Boiler Upgrade Scheme (BUS), a government initiative designed to make heat pumps more affordable.

Eligible homeowners can currently receive up to £7,500 towards an air source or ground source heat pump through the Boiler Upgrade Scheme. From 21 July 2026, some eligible off-gas grid homes using oil or LPG may be able to access up to £9,000 in grant funding. Our team can help you understand what support may be available for your property.

Efficient Heating Solutions: Air Source and Ground Source Heat Pumps

save up to £9000 towards an air source heat pump

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our process

Whatever your requirements, our heat pump experts are here to help.

Tell us about your property, current heating system and what you would like to achieve.

We assess your home, heat loss, hot water requirements, existing radiators or underfloor heating, and where the heat pump could be located.

We recommend a suitable air source or ground source heat pump system and provide a clear proposal.

We recommend a suitable air source or ground source heat pump system and provide a clear proposal.

Our team installs, tests and commissions your heat pump, making sure the system is set up correctly.

We can continue to look after your system with annual servicing, repairs and maintenance.

  • Norfolk-based team covering Norfolk and Suffolk
  • Air source and ground source heat pump specialists
  • Help with Boiler Upgrade Scheme grant applications
  • Installation, commissioning, servicing and repairs
  • RECC approved and Trading Standards recognised
  • Friendly advice from survey to aftercare

Why choose REN Servicing for your heat pump installation?

Air source heat pump installations

Air source heat pumps take heat from the outside air and use it to provide heating and hot water for your home. They are a popular choice for many Norfolk and Suffolk properties because they can be installed with less ground work than a ground source system.

Ground source heat pump installations

Ground source heat pumps use pipework buried underground to draw heat from the ground. They can be highly efficient and are particularly suited to properties with suitable outdoor space for ground loops or boreholes.
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Heat pumps are one of the most energy-efficient heating solutions available today. Unlike gas or oil boilers, which generate heat by burning fuel, heat pumps transfer heat from the air or ground into your home. This process requires far less energy, leading to substantial savings on your heating bills.

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heat pump installer norfolk

Covering Norfolk and Suffolk entirely, whether you own a brand-new heat pump awaiting its annual service or an older unit in need of some tender loving care, we've got you covered.

Schedule your air source or ground source heat pump service or repair today.

ongoing servicing & repairs of your heat pump

Frequently Asked Questions (FAQs) 

ABOUT AIR SOURCE AND GROUND SOURCE HEAT PUMPS

Q: How much does a heat pump installation cost?

The cost of a heat pump installation can vary depending on the size of your property, the type of heat pump required, your existing heating system and whether any additional work is needed, such as radiator upgrades, pipework changes or a new hot water cylinder.

At REN Servicing, we provide a tailored quote following an assessment of your home, so you know exactly what is involved before any work begins. We can also talk you through any grant funding that may be available to help reduce the upfront cost.

Q: Can I get a grant for a heat pump in Norfolk?

Yes, many homeowners in Norfolk and Suffolk may be eligible for support through the Boiler Upgrade Scheme. The scheme currently offers £7,500 towards an air source heat pump or £7,500 towards a ground source heat pump for eligible properties in England and Wales.

From 21 July 2026 to 31 March 2027, some eligible off-gas grid properties that use oil or LPG may be able to receive up to £9,000 towards an air source or ground source heat pump.

REN Servicing can help you understand whether your property may be eligible and guide you through the process.

Q: Do I need new radiators for a heat pump?

Not always. Some homes can use their existing radiators with a heat pump, while others may benefit from larger radiators, underfloor heating or pipework upgrades to help the system run more efficiently.

As part of the survey and design process, we will assess your current heating system and advise whether any changes are needed. Our aim is to make sure your heat pump is designed properly for your home, rather than offering a one-size-fits-all solution.

Q: How long does a heat pump installation take?

The timescale depends on the type of heat pump, the size of your property and the amount of preparation required. A straightforward air source heat pump installation is usually quicker than a ground source heat pump installation, which may involve groundworks or boreholes.

Once we have surveyed your property, we can give you a clearer idea of the expected timescale and what will happen at each stage. We will always aim to keep disruption to a minimum and leave your home tidy once the work is complete.

Q: Is my home suitable for an air source heat pump?

Many homes are suitable for an air source heat pump, but the right system depends on your property, insulation, heating requirements, available outdoor space and existing radiators or underfloor heating.

During a home survey, REN Servicing will look at how your property currently performs and what would be needed for a heat pump to work efficiently. If an air source heat pump is not the best option, we can talk you through suitable alternatives, including ground source heat pumps where appropriate.

You can use our heat pump tool here to check if you are eligible.

Q: What is the difference between air source and ground source?

An air source heat pump takes heat from the outside air and uses it to heat your home and hot water. It is a popular choice for many homes because it usually requires less space and less groundwork than a ground source system.

A ground source heat pump takes heat from the ground using buried pipework or boreholes. These systems can be very efficient but usually require more outdoor space and a more involved installation.

REN Servicing installs and works with both air source and ground source heat pumps, so we can help you choose the right option for your property.